Sodexo is a global facility management company employing over 480,000 people in 80 countries. Under the headline service offer of Technical Services, the company provides general repairs, technical maintenance, and asset management support to a wide range of business, industry and public services segments, including corporate services, energy & resources, health, education, justice, defence, process/manufacturing, mining, and others.
As a global business, Sodexo recognised the need to put in place a standard and consistent framework to enable good asset management practice in their facilities management business in order to retain business with existing international clients and to secure new business. The Woodhouse Partnership Ltd. were engaged to work with Sodexo managers and technical staff to develop a framework and the necessary documented processes and standards to provide facilities management services to a consistently high standard – and crucially enabled the services to be aligned with delivering the client’s objectives and requirements.
This project was a challenging exercise, requiring templates that could be tailored to contracts as diverse as large hospital trust long-term partnerships, call response centers covering multiple contracts for client property portfolios and single stand-alone office buildings. These templates were designed to be adjusted to create specific solutions scaled and appropriate to each contract. The solution was structured around a management system for assets using PAS 55 as the initial model, later adjusting the model to align with ISO 55001 requirements as these became available.
Creating the process framework was only a part of the challenge. In order to engage and communicate requirements to a global business, it was necessary to consider the transfer and embedding of knowledge and capability in Asset Management to ensure sustainable implementation of the standards and procedures. Training based on the key principles of Asset Management was developed using ‘e-learning’. The e-learning was enabled to be delivered on a learning platform accessible at the point of work anywhere in the world
The team created bespoke procedures, competencies and a management system flexible enough to be customized to support the wide range of Sodexo’s environments, at strategic, operational and tactical levels. These needed to be applicable to long-term partnerships, call response centers covering multiple contracts for client asset portfolios and also single stand-alone facilities. These methods, processes and templates were designed to be adjusted to create specific solutions scaled and appropriate to each contract.
The project has delivered objectives and realized benefits exceeding preliminary estimates. Initially proposed as ‘discretionary’, the Asset Management Framework has now become a requirement for all new FM businesses and is being universally adopted. The framework creates a consistent asset management system compliant with ISO 55000 and good asset management practice, with embedded continual improvement methodology. Clients are engaged and agree on asset management objectives and strategy that aligns with their business drivers – benefits are realized and measured.
The Sodexo Asset Management Framework has now been launched on 43 projects across 21 countries and involves a community of 524 managers and technical staff in implementing asset management.
The essence of asset management is to derive value from assets, and specifically, the solution enabled the aspirations and objectives of client organizations to be translated into asset-related objectives, supported by strategies and plans, with measurable improvement objectives. Sodexo is able to demonstrate added value to their customers – and become the partner of choice.
The success of this initiative was recognized in November 2014 with the award of the Institute of Asset Management’s Achievement Award
“Woodhouse assisted us to establish a global asset management model that aligns our values and world-class service delivery in very diverse environments. This model helped us create unique and flexible technical services offering that has filled a significant gap in the marketplace. The results have been impressive.”
This study was commissioned to ascertain the business case for re-tubing and to evaluate the life cycle cost benefits of alternative materials.
David Curtis, Director, Engineering Talent Management at Hydro One talks us through their experience with the Woodhouse Partnership and benefits of refining their asset management practices.
With asset management systems, including risk management, relating to assets with a replacement value of over GBP 40 billion, Scottish Water used SALVO to make significant savings.
*Terms & Conditions apply
With 30 years’ experience in utilities, oil & gas, transport and other sectors, John is one of the most widely known experts in integrated asset management projects for some of the largest companies in the world.
John is a Founder and Life Fellow of the IAM; he has written 4 books, chaired the development of BSI PAS55 and represents the UK on the ISO55000 committee.
He also led the international MACRO and SALVO collaboration projects in optimised asset management decision-making.
