Sodexo is a global facility management company employing over 480,000 people in 80 countries. Under the headline service offer of Technical Services, the company provides general repairs, technical maintenance, and asset management support to a wide range of business, industry and public services segments, including corporate services, energy & resources, health, education, justice, defence, process/manufacturing, mining, and others.
As a global business, Sodexo recognised the need to put in place a standard and consistent framework to enable good asset management practice in their facilities management business in order to retain business with existing international clients and to secure new business. The Woodhouse Partnership Ltd. were engaged to work with Sodexo managers and technical staff to develop a framework and the necessary documented processes and standards to provide facilities management services to a consistently high standard – and crucially enabled the services to be aligned with delivering the client’s objectives and requirements.
This project was a challenging exercise, requiring templates that could be tailored to contracts as diverse as large hospital trust long-term partnerships, call response centers covering multiple contracts for client property portfolios and single stand-alone office buildings. These templates were designed to be adjusted to create specific solutions scaled and appropriate to each contract. The solution was structured around a management system for assets using PAS 55 as the initial model, later adjusting the model to align with ISO 55001 requirements as these became available.
Creating the process framework was only a part of the challenge. In order to engage and communicate requirements to a global business, it was necessary to consider the transfer and embedding of knowledge and capability in Asset Management to ensure sustainable implementation of the standards and procedures. Training based on the key principles of Asset Management was developed using ‘e-learning’. The e-learning was enabled to be delivered on a learning platform accessible at the point of work anywhere in the world
The team created bespoke procedures, competencies and a management system flexible enough to be customized to support the wide range of Sodexo’s environments, at strategic, operational and tactical levels. These needed to be applicable to long-term partnerships, call response centers covering multiple contracts for client asset portfolios and also single stand-alone facilities. These methods, processes and templates were designed to be adjusted to create specific solutions scaled and appropriate to each contract.
The project has delivered objectives and realized benefits exceeding preliminary estimates. Initially proposed as ‘discretionary’, the Asset Management Framework has now become a requirement for all new FM businesses and is being universally adopted. The framework creates a consistent asset management system compliant with ISO 55000 and good asset management practice, with embedded continual improvement methodology. Clients are engaged and agree on asset management objectives and strategy that aligns with their business drivers – benefits are realized and measured.
The Sodexo Asset Management Framework has now been launched on 43 projects across 21 countries and involves a community of 524 managers and technical staff in implementing asset management.
The essence of asset management is to derive value from assets, and specifically, the solution enabled the aspirations and objectives of client organizations to be translated into asset-related objectives, supported by strategies and plans, with measurable improvement objectives. Sodexo is able to demonstrate added value to their customers – and become the partner of choice.
The success of this initiative was recognized in November 2014 with the award of the Institute of Asset Management’s Achievement Award
“Woodhouse assisted us to establish a global asset management model that aligns our values and world-class service delivery in very diverse environments. This model helped us create unique and flexible technical services offering that has filled a significant gap in the marketplace. The results have been impressive.”
Explore the concept of Asset Management maturity and its impact on organisational success in this insightful case study post.
Grupo Energia Bogota (GEB) is a public utility corporation with more than 125 years of history.
Mutual Energy has been recognised for effective asset management of critical infrastructure by achieving ISO 55001 certification.
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Joe MacEnri is a chartered engineer and ACCA qualified accountant who has worked in the electricity industry and asset management fields for over 35 years. He has many years of experience in the areas of techno-economic and investment analysis in areas such as capital plans and as well as reliability-based investment analysis using Monte Carlo simulations. He has worked with the multinational plastic manufacturer Sabic in their annual capital planning, training staff in the SALVO process and tools, facilitating workshops on individual investment studies, and working with sites to develop their annual constraints optimized capital plans using the AI powered DST Strategic AM Planning module as well as aggregated optimized multi-site regional plans.
With over 32 years of Asset Management, Reliability and, Mechanical Engineering experience in leadership, technical, and operational roles in Oil & Gas, and the Petrochemical industry. Pedro brings a proven track record of success in developing and implementing asset management processes and tools, to facilitate communication between engineers and managers, while establishing a direct connection between business objectives and frontline engineering and operational actions, with strong considerations of Fit for Purpose and Life Cycle cost factors.
Pedro is a strong advocate and Change Agent for cross-functional collaboration between departments orientated to achieve alignment of objectives for the development of efficient and effective asset management solutions. Pedro heads up our Australiasia business unit.
Victoria is a Principal Consultant & our Product Manager for the SALVO Decision-Making Framework.
She has over 20 years’ asset management experience, across transport, energy and defence sectors and is a specialist in asset management decision-making and risk management.
With plenty of hands-on experience developing optimized, risk-based asset maintenance and renewal strategies, and deploying these to develop multi-year investment plans, her industry positions include the Head of Asset Management (Electrical Utility), Manager Network Risk & Performance (Electrical Utility), Associated Director, Safety and Engineering Systems (Government Transport Agency), Team Leader, Asset & Risk Management Systems (Electrical Utility), Team Leader, Structural Safety, Risk & Reliability (Government Highways Agency)
Patrick is a specialist in data-enabled business transformation design and executive-level delivery governance to enable asset- and workforce-intensive organizations to deliver better customer and operational outcomes. He has 30 years of experience in the industry, working at the executive and board levels with critical national infrastructure organizations to shape and lead major value-realization programs with data and digital enablers at their core.
His core skills include Data strategy, Transformation design, Strategic roadmap development, Transformation governance and assurance, Transformation leadership, Business data services operating model design, Data skills and leadership development, and Leadership coaching, and mentoring.
Patrick is also a graduate of the Australian Institute of Company Directors (GAICD).
Susan Steyn is a seasoned expert with over 30 years of experience in Management, Operations, Business Development, and Supply Chain across diverse industries. Her core focus lies in spare parts management and inventory optimization. Throughout her career, Susan has held key leadership roles in multinational companies such as GE, Dow, Roche, Bayer, Lloyds Register, and Woodhouse Partnership.
With a strong background in strategic leadership, P&L management, and lean manufacturing, Susan has consistently driven business turnarounds and growth. She excels in international global business management and has a proven track record of expanding market presence and building strong client relationships.
As a Six Sigma Black Belt and PMP certified professional, Susan is adept at implementing process improvements and managing complex projects. Her expertise in data analysis, project management, and ERP systems ensures effective spare part management and optimal inventory levels.
Susan’s contributions to various companies include revenue growth, cost reduction, successful software launches, and the establishment of strategic alliances. Her commitment to diversity and inclusion, coupled with her leadership in team building and mentorship, have created a culture of excellence in every organization she has worked with.
Overall, Susan Steyn is a results-oriented leader with a passion for leveraging data-driven decision-making and innovative strategies to optimize spare parts management, reduce downtime risks, and enhance profitability in any business environment.
José Luis cuenta con una experiencia exitosa en multi-industrias públicas y privadas, donde desempeñó cargos gerenciales, líder de aplicación técnica especializada, puestos operativos y en mantenimiento, así como en áreas de consultoría sustentando nivel operativo, táctico y estratégico.
Ha formado parte de proyectos de mejoramiento de gestión de activos, confiabilidad operacional, integridad y mantenimiento en Latinoamérica en diferentes empresas creando valor al negocio con resultados técnicos y económicos importantes.
Facilitador e instructor acreditado en temas relacionados con la gestión de activos, mejores prácticas, metodologías de administración gerencial y técnicas especializadas.
Mechanical Engineer with 31 years of experience. Specialist in implementation processes of activities
associated with Asset Management under the ISO 55001 approach, Implementation of diagnostic
programs and audits of management systems, Specialist in applying reliability methodologies such as
Reliability-Centered Maintenance, risk-based inspection, Cause Analysis Root, Life Cycle Cost Analysis,
Condition Based Maintenance, Failure Modes and Effects Analysis, Mechanical Integrity among others.
He has been an Equipment Mechanical Integrity Engineer, an experienced user of traditional NonDestructive Testing such as Ultrasound, Infrared Thermography, Superficial Techniques, Industrial
Radiography.
He has led and participated in countless applications in the field of reliability and condition monitoring,
with special emphasis on the generation and execution of policies and maintenance plans aimed at
achieving the “minimum total business impact” guaranteeing Safety, Hygiene and Environment
standards.
Over his 28 plus year span in the industrial sectors with working technical backgrounds in Project & Construction Management, Asset Operations and Maintenance Reliability Management, and being certified in various courses of study; Damien has gained the knowledge and experience and has had proven successes throughout his tenure in the Oil, Gas, Petro-Chemical and Construction sectors. Establishing his-self in the various sectors, Damien’s first experience and success started in the Construction Sector in estimating engineering. This was the stepping stone for Damien and has paved the way for his passion and continued success in supporting People, Process, and Systems in an organization.
Damien has held positions in local, international and multi-national corporations and comes from a working background in the fields of environmental, operations, project and construction management, operations maintenance and reliability management, planning, supervisory management, and has proven his abilities to succeed in each field.
Rich was an Engineer and Project Manager professional at the New York Power Authority for over 30-years. In addition to being the first Project Manager for the Niagara Project Upgrade, Rich rose to be the Vice President of Engineering having started in Operations Engineering decades earlier. Rich went on to be Vice President, Transmission and Substation at AECOM responsible for hundreds of millions of dollars in design and construction. Rich joined Woodhouse Partnership, North America and participates in aligning organization towards ISO 55000 and many reliability studies supporting DST.
Executive in Operational Excellence, Asset Management and Best Practices in Projects, Operations and Maintenance in the Energy and Industrial Sector.
Consultant, Instructor and International Lecturer on issues related to project management (risk management), operational reliability, strategic management of operations, maintenance, Asset Management in the energy sector (ISO 55001) and Applied Data Analytics.
PMP, CMRP, IAM and CAMA certifications, being recognized by the SMRP in 2019 as CMRP of the Year https://smrp.org/2019-CMRP-Winners.
George has over twenty-five years of experience as a consulting engineer providing design, planning, program and project management, and strategic asset management services for asset-intensive organizations in the Americas, Africa, and the Middle East. His primary focus has been in the public infrastructure sector; as a result, he has intimate knowledge of the assets, processes, and resources necessary to deliver and sustain safe, reliable services to the customers of public asset-owning organizations.
George has assisted organizations with the development of PAS 55, ISO 55000, and GFMAM AM Landscape aligned asset management systems (AMS), has performed gap analyses of their AMS against industry standards and best practices, and has guided them through the creation of strategic asset management plans (SAMPs), asset management plans (AMPs), AM policy and supporting documents. He has undertaken asset risk modelling to ascertain organizations’ capability to sustain their desired levels of service. George has performed asset health-informed lifecycle cost modelling and forecasting capital and operational expenditures over near and long-term planning horizons.
With 30 years’ experience in utilities, oil & gas, transport and other sectors, John is one of the most widely known experts in integrated asset management projects for some of the largest companies in the world.
John is a Founder and Life Fellow of the IAM; he has written 4 books, chaired the development of BSI PAS55 and represents the UK on the ISO55000 committee.
He also led the international MACRO and SALVO collaboration projects in optimised asset management decision-making.
