Seeking Excellence

Is your organization ready to go Beyond Competence?

We can help you and your organization reach Asset Management Excellence – including how to recognize what this means in your circumstances and the business case (or value opportunity) for delivering it.

Once you have joined things up in a cohesive and integrated way...

…how far can you, and should you, then take it?

…how can you recognize and demonstrate that you are reaching the limits of what’s possible and worthwhile? 

…can you force a wider and more holistic consideration of capabilities and performance?

The benefits of Seeking Excellence

First-class Organizational Competencies

Organizations need to excel in asset management. Getting the basics right, such as investment and maintenance, is crucial for ensuring the reliability and functionality of critical infrastructure.


Going beyond the minimum requirements in asset management can yield significant added value benefits. This includes improved sustained performance outcomes, which can have a substantial positive impact on the economy and organizations.


Physical, intellectual, and other assets represent a substantial portion of a nation's GDP. Even a small improvement in Return On Net Assets (RONA) for a major corporation can result in billions of dollars in additional value.

Stakeholders Expectations

Clean water, electricity, and transportation systems etc are often taken for granted until they fail. Asset Management excellence can protect your brand and reputation from a lack of investment or maintenance.


Physical, intellectual, and other assets represent a substantial portion of a nation's GDP. Even a small improvement in Return On Net Assets (RONA) for a major corporation can result in billions of dollars in additional value.


Organizations should aspire to achieve excellence in asset management. In today's environment, where assets are interconnected and their value is significant, striving for excellence is essential to deliver the best possible value to society and the economy.

While it may not be worthwhile to strive for ‘Excellence’ in all dimensions of asset management, there are many aspects where this should be the goal, supported by an appropriate business case to justify the effort versus the value obtainable. Any improvement in asset management needs to align with and complement ongoing corporate initiatives and objectives.

Remember that best practices should align with your organization’s overarching goals and adapt to changes in its environment. By taking a thoughtful and tailored approach, we can help you identify and implement excellence that will help your organization thrive in its unique context.

The Institute of Asset Management (IAM) Maturity Scale ‘Bowtie model’

The Asset Management Maturity Scale is a framework used to assess and measure the maturity of asset management practices within an organization. The maturity scale ranges from “Innocence” to “Excellence” and helps organizations understand where they currently stand in terms of asset management maturity and identify areas for improvement. 


The IAM Maturity scale of Competent (and/or ISO 55000 Certification) should not be considered the endpoint of an organization’s achievements within their asset management journey, in-fact, they are only halfway there.

We can assist your company in reaching the other end of the bowtie model – including how to recognize what this means in your circumstances and the business case (or value opportunity) for delivering it.

The Woodhouse Seeking Excellence program

As each organisation’s asset portfolio and operational context are unique, and each also has a particular “best possible value” target profile, it is not a requirement to achieve excellence at all levels for your organisation. Our programme components have been developed to involve a variety of disciplines from across the business to enhance the specific asset management capabilities identified.

Organizations may choose all, or component parts, of the Woodhouse Seeking Excellence programme to suit their objectives or manage specific areas of attention. The programme offers…

  • Part 1 – Beyond Competence Workshop: How to achieve the Asset Management Standard of Excellence.  (1 day public)
    • How the NEW 10-box model can help organizations go beyond ISO 55000 to the optimum degree of sustainable value.
    • Practical insights into the updates and changes made and how they can be applied.
    • How to recognize what this means and the business case (or value opportunity) for delivering it.
  • Part  2 – The  Pathway to Excellence Workshop (a 2-day in-house overnight facilitated workshop designed to establish the extent of, and appetite for, improvability with the organization’s existing asset management system
    • Provide the context for maturity improvements (Leadership) and vision of what ‘excellence’ represents.
    • Create a deeper understanding of value to the organization (and trade-offs) and potential improvement areas
    • Develop initial ideas for solutions and action plans
  • Part  3 – Seeking Excellence Gap Analysis and Roadmap; we recommend that the organization builds upon the outputs and energy from the Pathway to Excellence workshop and commences the journey toward outstanding asset management.
    • Phase 1: Gap Analysis – a diagnostic piece to sort out the different ‘improvability’s’. 
    • Phase 2: Roadmap Development – an iterative and joint consolidation of actions through a challenge, combination, and refinement process.
    • Phase 3: Communications, education, and competency development; delivery of presentation material detailing the process, outputs, and business cases alongside phased corporate training.

Start your organization’s personal pathway to excellence today.

Back to Consultancy Services

Decision Support Tools

Decision Support Tools Ltd develops, supports and customizes the best tools, processes and training for asset management decision support in over 40 areas of typical problem-solving.

SAMP Guidebook

Practical advice for the development of a Strategic Asset Management Plan. The SAMP is a planning tool to clarify intentions, priorities, and practices to be adopted. 

Implementation Support

Woodhouse offers extensive first-hand, multi disciplined experience in putting the pieces together and building a robust, coordinated and personalized way forward.

Need help or advice? Get in touch with our award-winning team

Susan Steyn

Susan Steyn is a seasoned expert with over 30 years of experience in Management, Operations, Business Development, and Supply Chain across diverse industries. Her core focus lies in spare parts management and inventory optimization. Throughout her career, Susan has held key leadership roles in multinational companies such as GE, Dow, Roche, Bayer, Lloyds Register, and Woodhouse Partnership.

With a strong background in strategic leadership, P&L management, and lean manufacturing, Susan has consistently driven business turnarounds and growth. She excels in international global business management and has a proven track record of expanding market presence and building strong client relationships.

As a Six Sigma Black Belt and PMP certified professional, Susan is adept at implementing process improvements and managing complex projects. Her expertise in data analysis, project management, and ERP systems ensures effective spare part management and optimal inventory levels.

Susan’s contributions to various companies include revenue growth, cost reduction, successful software launches, and the establishment of strategic alliances. Her commitment to diversity and inclusion, coupled with her leadership in team building and mentorship, have created a culture of excellence in every organization she has worked with.

Overall, Susan Steyn is a results-oriented leader with a passion for leveraging data-driven decision-making and innovative strategies to optimize spare parts management, reduce downtime risks, and enhance profitability in any business environment.

José Luis Perdomo R

José Luis cuenta con una experiencia exitosa en multi-industrias públicas y privadas, donde desempeñó cargos gerenciales, líder de aplicación técnica especializada, puestos operativos y en mantenimiento, así como en áreas de consultoría sustentando nivel operativo, táctico y estratégico.

Ha formado parte de proyectos de mejoramiento de gestión de activos, confiabilidad operacional, integridad y mantenimiento en Latinoamérica en diferentes empresas creando valor al negocio con resultados técnicos y económicos importantes.

Facilitador e instructor acreditado en temas relacionados con la gestión de activos, mejores prácticas, metodologías de administración gerencial y técnicas especializadas.

Robinson Medina

Mechanical Engineer with 31 years of experience. Specialist in implementation processes of activities
associated with Asset Management under the ISO 55001 approach, Implementation of diagnostic
programs and audits of management systems, Specialist in applying reliability methodologies such as
Reliability-Centered Maintenance, risk-based inspection, Cause Analysis Root, Life Cycle Cost Analysis,
Condition Based Maintenance, Failure Modes and Effects Analysis, Mechanical Integrity among others.
He has been an Equipment Mechanical Integrity Engineer, an experienced user of traditional NonDestructive Testing such as Ultrasound, Infrared Thermography, Superficial Techniques, Industrial
He has led and participated in countless applications in the field of reliability and condition monitoring,
with special emphasis on the generation and execution of policies and maintenance plans aimed at
achieving the “minimum total business impact” guaranteeing Safety, Hygiene and Environment

Damien Carter

Over his 28 plus year span in the industrial sectors with working technical backgrounds in Project & Construction Management, Asset Operations and Maintenance Reliability Management, and being certified in various courses of study; Damien has gained the knowledge and experience and has had proven successes throughout his tenure in the Oil, Gas, Petro-Chemical and Construction sectors. Establishing his-self in the various sectors, Damien’s first experience and success started in the Construction Sector in estimating engineering. This was the stepping stone for Damien and has paved the way for his passion and continued success in supporting People, Process, and Systems in an organization.

Damien has held positions in local, international and multi-national corporations and comes from a working background in the fields of environmental, operations, project and construction management, operations maintenance and reliability management, planning, supervisory management, and has proven his abilities to succeed in each field.

Richard Ardolino

Rich was an Engineer and Project Manager professional at the New York Power Authority for over 30-years. In addition to being the first Project Manager for the Niagara Project Upgrade, Rich rose to be the Vice President of Engineering having started in Operations Engineering decades earlier. Rich went on to be Vice President, Transmission and Substation at AECOM responsible for hundreds of millions of dollars in design and construction. Rich joined Woodhouse Partnership, North America and participates in aligning organization towards ISO 55000 and many reliability studies supporting DST.

Aleck Santamaría De La Cruz

Executive in Operational Excellence, Asset Management and Best Practices in Projects, Operations and Maintenance in the Energy and Industrial Sector.
Consultant, Instructor and International Lecturer on issues related to project management (risk management), operational reliability, strategic management of operations, maintenance, Asset Management in the energy sector (ISO 55001) and Applied Data Analytics.
PMP, CMRP, IAM and CAMA certifications, being recognized by the SMRP in 2019 as CMRP of the Year

George Galambos

George has over twenty-five years of experience as a consulting engineer providing design, planning, program and project management, and strategic asset management services for asset-intensive organizations in the Americas, Africa, and the Middle East. His primary focus has been in the public infrastructure sector; as a result, he has intimate knowledge of the assets, processes, and resources necessary to deliver and sustain safe, reliable services to the customers of public asset-owning organizations.

George has assisted organizations with the development of PAS 55, ISO 55000, and GFMAM AM Landscape aligned asset management systems (AMS), has performed gap analyses of their AMS against industry standards and best practices, and has guided them through the creation of strategic asset management plans (SAMPs), asset management plans (AMPs), AM policy and supporting documents. He has undertaken asset risk modelling to ascertain organizations’ capability to sustain their desired levels of service. George has performed asset health-informed lifecycle cost modelling and forecasting capital and operational expenditures over near and long-term planning horizons.

John Woodhouse

With 30 years’ experience in utilities, oil & gas, transport and other sectors, John is one of the most widely known experts in integrated asset management projects for some of the largest companies in the world.

John is a Founder and Life Fellow of the IAM; he has written 4 books, chaired the development of BSI PAS55 and represents the UK on the ISO55000 committee.

He also led the international MACRO and SALVO collaboration projects in optimised asset management decision-making.

Skip to content