Woodhouse North America is the Virginia-based North American subsidiary of The Woodhouse Partnership, the leading provider of Integrated, Optimized and Sustainable Asset Management solutions world-wide. 

IAM Workshops

Check with us for our SAMP, ISO 55000, and other Asset Management Training workshops, available with virtual and on-site delivery.

Criticality & Risk Management Workshops

  • Asset Risk Management
  • Criticality Assessment and Analysis
  • Root Cause Analysis and Elimination

Corporate Training & Development

We specialize in blended learning, combining general asset management understanding with qualifications, coaching and workplace mentoring. Find out more

About Woodhouse
North America

Woodhouse North America has extended the management and technical framework of asset management decision-making process by developing and refining a flexible 6 step decision support process (SALVO) with an extensive toolbox of recommended best practices, analysis aids (DST) guidance and templates.

We focus the resources of The Woodhouse Partnership worldwide with our North American based staff to provide not only efficient delivery of services but also internationally recognized, structured reviews and assessments led by real experts with first hand practical experience that identifies, protects and broadens existing good practices so that current strengths are built on, not displaced. Our core proposition is to offer an unrivaled range of experience in addressing competency issues, technical challenges and vital change management processes worldwide as a trusted, experienced and knowledgeable partner.

Meet the team

Who you see is who you get

Our North American Team all have over 20 years’ first-hand operational experience and long-standing reputations as authorities in their fields. 
So you always have direct access to the real experts.

Norman Haggie

Director, North America

Richard Ardolino

Senior Consultant

Garth Bird

Principal Consultant

Kevin Carman

Senior Consultant

Damien Carter

Principal Consultant

Kal Jassal

Principal Consultant

Tom McDermott

Principal Consultant

Susan Steyn

Principal Consultant

Howard Werden

Principal Consultant

Cliff Williams

Principal Consultant

We can help take you to the next level

Different starting points, challenges and priorities

We can provide a valuable combination of consultation, learning and practical tools at every level of your, or your organisations Asset Management journey.

Getting Started

Aware, Learning, and Applying

  • Introductory briefings, training, and education (including in-person, virtual
    and eLearning)
  • Baseline & gap analysis, roadmap development
  • Tools: criticality, risk and prioritization

Integrating & Embedding

Developing, Personalising, and Consolidating

  • ISO 55001 system design, implementation, and certification
  • Facilitation of business/culture change
  • Structured Competency development
  • Tools: decision support and business case justification

Seeking Excellence

Optimizing Value, Continual Improvement

  • Goals and road mapping beyond ISO 55000
  • Innovation, benchmarking, and optimization processes
  • Continual professional development
  • Asset Management professional
  • Tools: decision and program optimization

Need help or advice? Get in touch with our award-winning team

Norman Haggie

Norman is our North America Operations Director overseeing and providing support with the development and operations of the Woodhouse Partnership in North America and the Caribbean.

His focus is on introducing and educating clients on the latest techniques and successes to effectively and transparently manage their assets. This includes exploring suitable benefits on a case-by-case program to ensure client expectations are met, emphasizing pragmatic, sustainable culture changes required for all successful asset management initiatives.

Norman works with a core team of highly experienced North American-based Woodhouse Senior/Principal Consultants supported with additional resources from our other global offices.

Richard Ardolino

Rich was an Engineer and Project Manager professional at the New York Power Authority for over 30-years. In addition to being the first Project Manager for the Niagara Project Upgrade, Rich rose to be the Vice President of Engineering having started in Operations Engineering decades earlier. Rich went on to be Vice President, Transmission and Substation at AECOM responsible for hundreds of millions of dollars in design and construction. Rich joined Woodhouse Partnership, North America and participates in aligning organization towards ISO 55000 and many reliability studies supporting DST.

Garth Bird

With 30+ years of experience and growth with a major Canadian upstream oil and gas company, Garth ultimately achieved a world-class level of expertise in Operations Excellence as Global Operations Excellence Manager/Manager Major Projects.

Accomplished and forward-thinking visionary, with a proven track record of success and recognized as an influential strategist and corporate enabler, with success in unifying organizations under a vision rooted in Asset Management and Operations Excellence.

His diverse background has given him the ability to work equally effectively across all functional groups.

Kevin Carman

With 42 years of service within the Energy sector (Bonneville Power Administration/Department of Energy), Kevin’s experience includes Construction, Maintenance, Operations, Supply Chain and Asset Management.

Kevin was instrumental in the development and implementation of the framework and design of Asset Management within the electricity sector, including 12 years of active support of the Department of Energy’s Infrastructure Security and Energy Restoration program. His experience as a skilled Crafts and Trades hourly worker combined with his Asset Management background gives him a unique perspective in developing “Bottom-up/Top-down” Asset Management program development to include policies, procedures, processes, and leading Change Management within an Organization.

Kevin has developed extensive Asset Management Objectives, Strategies and Plans; including leading reorganization efforts to obtain maximum efficiencies within the Energy Sector. Kevin is also a trained and skilled Root Cause Analysis practitioner.

Damien Carter

Over his 28 plus year span in the industrial sectors with working technical backgrounds in Project & Construction Management, Asset Operations and Maintenance Reliability Management, and being certified in various courses of study; Damien has gained the knowledge and experience and has had proven successes throughout his tenure in the Oil, Gas, Petro-Chemical and Construction sectors. Establishing his-self in the various sectors, Damien’s first experience and success started in the Construction Sector in estimating engineering. This was the stepping stone for Damien and has paved the way for his passion and continued success in supporting People, Process, and Systems in an organization.

Damien has held positions in local, international and multi-national corporations and comes from a working background in the fields of environmental, operations, project and construction management, operations maintenance and reliability management, planning, supervisory management, and has proven his abilities to succeed in each field.

Kal Jassal

Respected leader with more than 25 years’ industry experience and proven success in supervising teams completing complex projects within budget/time constrains and in compliance with regulatory requirements.

Talent for developing innovative strategies and meeting financial goals while maintaining project integrity. Skills include Project Management, Strategic Planning & Execution, Performance Management, API & ISO Standards, Data and Quality Mgt. Systems, Regulatory Compliance and Process Safety Management

Tom McDermott

As the director of asset management at the New York Power Authority, Tom framed the development of their asset management principles on PAS 55.

Tom expanded the horizon of performance engineering initiatives to develop a reliability centric (RCM) asset management programme for the Power Authority, integrating engineering and maintenance personnel into the asset management organization, cumulating in a strategic asset management plan for the entire organization.

Tom participates in various professional engineering and asset management societies and organisations.

Susan Steyn

Susan Steyn is a seasoned expert with over 30 years of experience in Management, Operations, Business Development, and Supply Chain across diverse industries. Her core focus lies in spare parts management and inventory optimization. Throughout her career, Susan has held key leadership roles in multinational companies such as GE, Dow, Roche, Bayer, Lloyds Register, and Woodhouse Partnership.

With a strong background in strategic leadership, P&L management, and lean manufacturing, Susan has consistently driven business turnarounds and growth. She excels in international global business management and has a proven track record of expanding market presence and building strong client relationships.

As a Six Sigma Black Belt and PMP certified professional, Susan is adept at implementing process improvements and managing complex projects. Her expertise in data analysis, project management, and ERP systems ensures effective spare part management and optimal inventory levels.

Susan’s contributions to various companies include revenue growth, cost reduction, successful software launches, and the establishment of strategic alliances. Her commitment to diversity and inclusion, coupled with her leadership in team building and mentorship, have created a culture of excellence in every organization she has worked with.

Overall, Susan Steyn is a results-oriented leader with a passion for leveraging data-driven decision-making and innovative strategies to optimize spare parts management, reduce downtime risks, and enhance profitability in any business environment.

Howard Werden

Howard has over 40 years of transmission and distribution maintenance and operations experience in the electric utility industry.

Howard began his career as a lineman with Hydro One (Ontario Hydro) working in transmission and distribution. After relocating to Alberta as a Live Line crew lead with ATCO Electric he introduced 25kV high voltage rubber glove techniques and barehand techniques on 144 and 240kV systems. He was instrumental in the development of an in-house training facility for powerline technicians. Howard undertook the responsibility of centralizing distribution operations and maintenance overseeing the development of reliability centered maintenance programs, standardizing practices, and risk management across the distribution department as well as corporate responsibilities for fleet maintenance and vehicle standards and budgeting, powerline training, rights of way maintenance and work methods. This broad experience from apprentice to senior management provides a unique perspective and understanding of all levels of T&D operations and maintenance. 

Howard coordinated the ATCO Electric PAS 55 and ISO 55000 asset management assessment and road mapping project from 2010 to 2013 which included the development of a framework document, workstreams identification and employee training.  

As a participant of the ULC Standards Committee for Live Working and ULC Standard Committee on Electric Utility Workplace Electrical Safety he has been involved with the development of ULC Standards and adoption of ISO Live Working Standards. 

Cliff Williams

Cliff is the former corporate Maintenance and Reliability Manager for a Canadian based specialty chemical manufacturer with plants in North and South America. There he introduced the principles of Asset Management and revised the budgeting process for Capital and Maintenance expenses based on these principles. Prior to this, Cliff had lead M&R roles in a wide-ranging variety of sectors including Food and Beveridge, Pulp and Paper, and the Steel Industry for private and public enterprises.

Cliff brings a clear understanding of the challenges faced at the different levels of the organization; developing training and certification in all aspects of Maintenance, Reliability and Asset Management and continues to promote the holistic nature of Asset Management. He is a global Keynote speaker and has delivered workshops explaining Fundamentals of Asset Management, Change Management, Root Cause Analysis and the Importance of Leadership in the pursuit of excellence, amongst others.

José Luis Perdomo R

José Luis cuenta con una experiencia exitosa en multi-industrias públicas y privadas, donde desempeñó cargos gerenciales, líder de aplicación técnica especializada, puestos operativos y en mantenimiento, así como en áreas de consultoría sustentando nivel operativo, táctico y estratégico.

Ha formado parte de proyectos de mejoramiento de gestión de activos, confiabilidad operacional, integridad y mantenimiento en Latinoamérica en diferentes empresas creando valor al negocio con resultados técnicos y económicos importantes.

Facilitador e instructor acreditado en temas relacionados con la gestión de activos, mejores prácticas, metodologías de administración gerencial y técnicas especializadas.

Robinson Medina

Mechanical Engineer with 31 years of experience. Specialist in implementation processes of activities
associated with Asset Management under the ISO 55001 approach, Implementation of diagnostic
programs and audits of management systems, Specialist in applying reliability methodologies such as
Reliability-Centered Maintenance, risk-based inspection, Cause Analysis Root, Life Cycle Cost Analysis,
Condition Based Maintenance, Failure Modes and Effects Analysis, Mechanical Integrity among others.
He has been an Equipment Mechanical Integrity Engineer, an experienced user of traditional NonDestructive Testing such as Ultrasound, Infrared Thermography, Superficial Techniques, Industrial
He has led and participated in countless applications in the field of reliability and condition monitoring,
with special emphasis on the generation and execution of policies and maintenance plans aimed at
achieving the “minimum total business impact” guaranteeing Safety, Hygiene and Environment

Aleck Santamaría De La Cruz

Executive in Operational Excellence, Asset Management and Best Practices in Projects, Operations and Maintenance in the Energy and Industrial Sector.
Consultant, Instructor and International Lecturer on issues related to project management (risk management), operational reliability, strategic management of operations, maintenance, Asset Management in the energy sector (ISO 55001) and Applied Data Analytics.
PMP, CMRP, IAM and CAMA certifications, being recognized by the SMRP in 2019 as CMRP of the Year

George Galambos

George has over twenty-five years of experience as a consulting engineer providing design, planning, program and project management, and strategic asset management services for asset-intensive organizations in the Americas, Africa, and the Middle East. His primary focus has been in the public infrastructure sector; as a result, he has intimate knowledge of the assets, processes, and resources necessary to deliver and sustain safe, reliable services to the customers of public asset-owning organizations.

George has assisted organizations with the development of PAS 55, ISO 55000, and GFMAM AM Landscape aligned asset management systems (AMS), has performed gap analyses of their AMS against industry standards and best practices, and has guided them through the creation of strategic asset management plans (SAMPs), asset management plans (AMPs), AM policy and supporting documents. He has undertaken asset risk modelling to ascertain organizations’ capability to sustain their desired levels of service. George has performed asset health-informed lifecycle cost modelling and forecasting capital and operational expenditures over near and long-term planning horizons.

John Woodhouse

With 30 years’ experience in utilities, oil & gas, transport and other sectors, John is one of the most widely known experts in integrated asset management projects for some of the largest companies in the world.

John is a Founder and Life Fellow of the IAM; he has written 4 books, chaired the development of BSI PAS55 and represents the UK on the ISO55000 committee.

He also led the international MACRO and SALVO collaboration projects in optimised asset management decision-making.

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