Client testimonials provide evidence of some of the great work we’ve done for many happy customers. Almost all our work comes from word of mouth referrals and recommendations – we have a proud history of satisfied customers and usually establish long-term relationships. Below is a sample of what some of our clients say about working with TWPL.
CE Electric UK
“As an asset-based utilities business we have been applying asset management principles for many years. We support the position of our regulator, Ofgem, who want the industry to be able to demonstrate good asset management techniques. However, we have taken this opportunity to not just look for compliance with good asset management practice but to break new ground by being one of the first to benchmark our performance against the newly developed IAM Assessment Methodology. As a consequence we wanted a firm who were not only qualified to assess us against PAS 55, had extensive cross-industry and international experience, and were prepared to break new ground by utilizing the IAM Assessment Methodology but were also prepared to offer training and practical assistance in any areas of potential weakness.
“We chose TWPL because they offered extensive first-hand, multi-disciplined experience of the practical application and range of asset management services. The fact that they are at the heart of leading edge developments in asset management also made them very attractive. We are already getting the benefit of this latest thinking, tempered with practical knowledge and implementation realism. We have not been disappointed and have received high quality assistance, which is proving to be of great benefit to us.”Lawrence Fletcher, Head of Performance & Innovation for CE Electric UK
“Using TWPL’s expert asset management advice to assist our process of continuous improvement, we have been able to identify where changes to asset management based on the good practice principles of PAS 55 is likely to provide business benefit. By using TWPL’s input linked to an incremental approach and a thorough understanding of priority, we have been able to significantly improve buisness performance. The practical experience and pragmatic advice of TWPL’s consultants has been of great benefit.” John Watts, Head of Power Generation, Centrica
CLP Power, Hong Kong
“CLP Power chose TWPL because its people have first hand practical experience and knowledge in what makes asset management work. The initial training has provided a foundation on which to build a culture of continuous improvement within the organisation. The culture change programme is considered necessary to assist staff to prepare for the regulatory changes proposed for the Hong Kong market. The work with TWPL has been a catalyst for strategic change within CLP Power enabling staff to put into practice the principles learnt and it has also helped to position the company for the future.”David Crighton, Director, Generation, CLP Power Hong Kong Ltd
Enbridge Gas Distribution, Canada
“We selected TWPL to create a plan for Enbridge Gas Distribution (EGD) to further develop its asset management capabilities. We selected TWPL because we were impressed by their expertise in addressing both the technical, people and financial issues related to infrastructure asset management. The TWPL team successfully identified EGD’s asset management strengths and gaps by completing a series of Interactive Assessment interviews and focus groups. They then ran a number of Roadmapping workshops to develop a realistic, coordinated way forward. The resulting plan will now be fully executed at EGD.” Cindy Graham, Manager, Integrity Management.
Hydro One, Toronto
“Hydro One has had a long and very productive relationship with The Woodhouse Partnership Ltd (TWPL). Our first encounter occurred when Hydro One was one of the international participants in the revamping of the British Standards Institution’s Publicly Available Specification (BSI PAS) 55 that was issued in 2008. By that time, Hydro One had made the strategic decision to follow Asset Management methodology because of its anticipated efficiencies and productivity improvement. The strong leadership that TWPL provided in the revamping of BIS PAS 55 demonstrated to us that they could provide us with astute and experienced guidance in our application of Asset Management within Hydro One.
“We engaged TWPL in 2009 to provide us with an independent review of the state of Asset Management in Hydro One following the format of BIS PAS 55. This review provided us with a gap analysis between our existing asset management activities and internationally recognized good practices. We have used the results of this review to guide our further development of asset management practice within Hydro One.
“Subsequent to this review, we engaged TWPL to assist the development of our staff, analytic approaches and tools in the further refinement of our asset management practice. There have been many success stories for Hydro One arising from this relationship. As one example, we were having problems with the performance of our SF6 breakers. Breakers are, essentially, large switches that we use to connect and disconnect large generators or loads to the grid. Breakers have an insulating medium that inhibits arcing or flash-over as the breaker makes or breaks the connection to the grid. Arcing can result in damage to equipment and is a safety hazard. With an SF6 breaker, the insulating medium is SF6 or sulphur hexafluoride gas.
“We were having problems with the performance of these breakers and these problems were resulting in interruptions to the delivery of power to our customers. With TWPL, we started a review of our asset management strategy with respect to our SF6 breakers and we found that there appeared to gaps in maintenance and asset management strategy on SF6 breakers. What did we do? We improved our asset analytics to identify the truly badly performing assets, we targeted improved maintenance and refurbishment actions at those assets, and we conducted training programs with the maintainers to address issues in the field. With this asset management strategy implementation, we reduced the trouble calls and interruptions to customer service by 21% over a period of 3 years and we reduced SF6 gas leaks by 26%.
“In conclusion, Hydro One’s relationship with TWPL has aid us considerably in improving our asset management practice and realizing significant value for our company and our customers.”David Curtis, Director, Engineering Talent Management, Hydro One, Canada
Scottish Power, UK
“There are many consultancy companies who profess to understand asset management, but few who convince me that their experience could really make a difference. After careful consideration we chose The Woodhouse Partnership – they were very clear on the inputs needed and the outputs we would get. They were also prepared to “tell it as they found it” and work with us to plan the way forward. The resulting report was very clear, identified strengths, weaknesses and recommended actions to be taken. The jointly created Roadmap gave a clear picture of what had to be done and was translated into individual objectives for the team.
“We finally had a joined-up picture and this helped align staff to a common goal. Three years on, over 80% of the recommendations are already implemented and we are working on the remainder in preparation for the next iteration – including PAS 55 accreditation.” Steve Wood, former Network Strategy Director
Shell UK Limited
“TWPL delivered the MSc in Asset Management, using real experts, who have a real knowledge. It has given me the right tools and techniques, ensuring a more holistic approach to managing assets and been instrumental in gaining further promotion.” Neil McIntyre, Senior Maintenance/Projects Engineer, Shell UK Limited.
Transco Abu Dhabi
“The TWPL team have a wealth of experience from across the globe and can relate to many different approaches cultures and industries. Their knowledge of Asset Management and PAS55 is second to none and they are all very passionate about seeing their clients succeed.“David Copestake, Managing Director, Transco Abu Dhabi.
The City of Calgary
“The facilitators brought their many years of hands on experience to the table, leveraging a number of real life case studies, to demonstrate how asset management touches the ground, in terms of organizational effectiveness and structure, business skills and training as well as facilitating organizational change. In the words of one of the workshop’s attendees: This is exactly how we should be running our business.”Steve Wyton, Manager, Corporate Asset Management, Instrastructure Services, The City of Calgary
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