Nobody would deny that the tools in the title of this paper hold potential benefits, and indeed there is plenty of evidence that, correctly implemented, each can yield substantial performance improvement. There is, of course, a certain amount of overlap, and each has its strengths and weaknesses. However as we enter a new phase – how do we integrate these individual ‘solutions’ and make a sustainable, growing and ‘home-owned’ suite of best practices? How do we avoid swinging from one ‘good idea’ to the next, often starting something new before we have even stabilised or exploited the last ‘initiative’? How can we build a dynamic routemap – one that builds the right bits of each new development into a single, cumulative improvement programme.
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