Our Experts

Each of our asset management experts has over 20 years’ first-hand operational experience and long-standing reputations as authorities in their fields

Meet our amazing team

The faces behind our success

We couldn’t do it without them.

Rich Ardolino

Senior Consultant

Garth Bird

Principal Consultant

Richard Blackman

Principal Consultant

Kevin Carman

Senior Manager

Damien Carter

Senior Consultant

Phillip Collins

Senior Manager

Craig Demanuele

Principal Consultant

Jose Duran

Director, Latin America

Michael Garnham

Senior Consultant

Norman Haggie

Director, North America

Andy Hunt

Principal Consultant

Kal Jassal

Principal Consultant
human-head-shadow-person-female-standing-face-male-shoulder-silhouette-head

Imad Khan

Principal Consultant

Gabriel Kirwan

Principal Consultant

Johanna López Durán

Senior Consultant

Joe MacEnri

Principal Consultant

Tom McDermott

Principal Consultant

Robinson Medina

Principal Consultant
Mark Norris 4

Mark Norris

Principal Consultant

Martin Osborne

Principal Consultant
Mike Owtram 2

Dr Mike Owtram

Principal Consultant

José Luis Perdomo R

Principal Consultant

Genaro Perez

Principal Consultant

Héctor Sulentic

Senior Consultant

Tony Thomas

Principal Consultant

Aleck Santamaria De La Cruz

Principal Consultant

Susan Steyn

Principal Consultant

Saulo Trento

Principal Consultant

Howard Werden

Principal Consultant

John Woodhouse

Managing Director

Work with us

Join the team?

We are always interested in hearing from similar outstanding professionals who wish to join our team of trusted advisors.  Please contact us if you have at least 20 years of first-hand operational experience and have the dedication to delivering extraordinary services to our global clients.

Contact us at enquiries@twpl.com with a brief introduction and your CV.

Need help or advice? Get in touch with our award-winning team

Richard Ardolino

Rich was an Engineer and Project Manager professional at the New York Power Authority for over 30-years. In addition to being the first Project Manager for the Niagara Project Upgrade, Rich rose to be the Vice President of Engineering having started in Operations Engineering decades earlier. Rich went on to be Vice President, Transmission and Substation at AECOM responsible for hundreds of millions of dollars in design and construction. Rich joined Woodhouse Partnership, North America and participates in aligning organization towards ISO 55000 and many reliability studies supporting DST.

Garth Bird

With 30+ years of experience and growth with a major Canadian upstream oil and gas company, Garth ultimately achieved a world-class level of expertise in Operations Excellence as Global Operations Excellence Manager/Manager Major Projects.

Accomplished and forward-thinking visionary, with a proven track record of success and recognized as an influential strategist and corporate enabler, with success in unifying organizations under a vision rooted in Asset Management and Operations Excellence.

His diverse background has given him the ability to work equally effectively across all functional groups.

Richard Blackman

Richard Blackman is a chartered engineering consultant with a wealth of asset management, operational and maintenance experience gained in industry since 1992.

He started his career in the Nuclear Power Industry and then spent 10 years working in pharmaceuticals reaching senior manager level. He is customer-focused, results-driven and commercially guided, with excellent team and leadership skills.

Richard is a superb change manager and influencer, who is highly effective at all levels within an organisation

Kevin Carman

With 42 years of service within the Energy sector (Bonneville Power Administration/Department of Energy), Kevin’s experience includes Construction, Maintenance, Operations, Supply Chain and Asset Management.

Kevin was instrumental in the development and implementation of the framework and design of Asset Management within the electricity sector, including 12 years of active support of the Department of Energy’s Infrastructure Security and Energy Restoration program. His experience as a skilled Crafts and Trades hourly worker combined with his Asset Management background gives him a unique perspective in developing “Bottom-up/Top-down” Asset Management program development to include policies, procedures, processes, and leading Change Management within an Organization.

Kevin has developed extensive Asset Management Objectives, Strategies and Plans; including leading reorganization efforts to obtain maximum efficiencies within the Energy Sector. Kevin is also a trained and skilled Root Cause Analysis practitioner.

Damien Carter

Over his 28 plus year span in the industrial sectors with working technical backgrounds in Project & Construction Management, Asset Operations and Maintenance Reliability Management, and being certified in various courses of study; Damien has gained the knowledge and experience and has had proven successes throughout his tenure in the Oil, Gas, Petro-Chemical and Construction sectors. Establishing his-self in the various sectors, Damien’s first experience and success started in the Construction Sector in estimating engineering. This was the stepping stone for Damien and has paved the way for his passion and continued success in supporting People, Process, and Systems in an organization.

Damien has held positions in local, international and multi-national corporations and comes from a working background in the fields of environmental, operations, project and construction management, operations maintenance and reliability management, planning, supervisory management, and has proven his abilities to succeed in each field.

Phillip Collins

Senior Manager with extensive asset management and regulatory experience developed within the energy and rail industries in both private and government owned frameworks.

Builds on and utilises experience and expertise to identify areas for improvement within a strategic planning and commercial management function and improves them to achieve first class status within the regulatory settlement.

Ability to lead change to ensure excellent business performance in terms of the quality and delivery of service reliability. Reputation for exceeding targets of promised delivery.

Outstanding track record of developing, implementing and delivering regulatory submissions, financial modelling, contract management, asset strategy, and investment plan optimisation and delivery.

Craig Demanuele

Craig has 28 years asset management experience spanning the utilities, petrochemical and transportation and housing sectors. Craig adopts a balanced approach, aligning top down strategies, with a bottom up practical hands on solutions.

He has 14 years’ experience delivering asset management transformations for major companies.

In addition, he has delivered asset management ISO 55001 development projects in the UK and Middle East, including several regional and national process and utility companies

Jose Duran

José Duran heads up The Woodhouse Partnership in Latin America.

He provides education and training, and consulting services for the oil and gas, energy, mining, process and manufacturing sectors.

He has been an active pioneer of asset management in Latin America, promoting PAS 55/ISO 55000 since its early developments.

He led the translation PAS 55:2008 into Spanish, also supporting the ISO 55000 translation. José delivers PAS 55/ISO 55000 related training and consulting services for many organisations in the oil, mining and power sectors throughout Latin America

Michael Garnham

Michael brings expertise in Asset Management Systems to assure integration of current and new best practices with continuous improvement focus.

He helps customers with a whole system vision giving them the opportunity to question the status quo and look for innovative solutions and improvement opportunities.

His orientation for results keeps his team in constant search for quick wins and long-term improvements that keeps the engagement in the change management process at all levels of the organization. 

Michael’s personal involvement in projects and services includes training at all levels.

Norman Haggie

Norman is our North America Operations Director overseeing and providing support with the development and operations of the Woodhouse Partnership in North America and the Caribbean.

His focus is on introducing and educating clients on the latest techniques and successes to effectively and transparently manage their assets. This includes exploring suitable benefits on a case-by-case program to ensure client expectations are met, emphasizing pragmatic, sustainable culture changes required for all successful asset management initiatives.

Norman works with a core team of highly experienced North American-based Woodhouse Senior/Principal Consultants supported with additional resources from our other global offices.

Andy Hunt

Andy Hunt over 21 years’ experience in the water and rail industries (regulated and commercial operations), and experience of quality assurance in manufacturing.

He has extensive knowledge of utilities asset management and information technology applications for operations, maintenance and asset planning.

He has deep knowledge of The SALVO Process and the supporting DST™ software application and a wealth of experience in the implementation of management systems and business change requirements such as ISO 55000 and ISO 31000

Kal Jassal

Respected leader with more than 25 years’ industry experience and proven success in supervising teams completing complex projects within budget/time constrains and in compliance with regulatory requirements.

Talent for developing innovative strategies and meeting financial goals while maintaining project integrity. Skills include Project Management, Strategic Planning & Execution, Performance Management, API & ISO Standards, Data and Quality Mgt. Systems, Regulatory Compliance and Process Safety Management

Cliff Williams

Cliff is the former corporate Maintenance and Reliability Manager for a Canadian based specialty chemical manufacturer with plants in North and South America. There he introduced the principles of Asset Management and revised the budgeting process for Capital and Maintenance expenses based on these principles. Prior to this, Cliff had lead M&R roles in a wide-ranging variety of sectors including Food and Beveridge, Pulp and Paper, and the Steel Industry for private and public enterprises.

Cliff brings a clear understanding of the challenges faced at the different levels of the organization; developing training and certification in all aspects of Maintenance, Reliability and Asset Management and continues to promote the holistic nature of Asset Management. He is a global Keynote speaker and has delivered workshops explaining Fundamentals of Asset Management, Change Management, Root Cause Analysis and the Importance of Leadership in the pursuit of excellence, amongst others.

Gabriel Kirwan

Gabriel’s practical approach developed over 28 years working in the electricity industry combines with a strong background in developing asset management solutions.

He has worked in Europe, China, North America and Latin America on a range of asset management-related activities such as gap analysis, road mapping, policy development, strategy development, root cause analysis and implementation of asset management systems.

A member of the ISO 55000 committee and his long involvement with the Institute of Asset Management have helped him to develop a broad, multi-industry knowledge.

Johanna López Durán

Johanna Duran is experienced in the application of management systems based on PAS 55 and ISO 55001 asset management standards.

She co-ordinated the implementation of quality & compliance strategies for standards and good practices across a wide variety of industries.

Able to handle multi-cultural teams and educate others about new tools, methodologies and work processes.

She has experience improving the integration of engineering departments with other disciplines. Leading and facilitating maintenance reviews and post-incident investigations using techniques, such as FMECA and root cause analysis.

Joe MacEnri

A chartered engineer, and a highly experienced senior power system professional, who has managed and worked in the electrical transmission and distribution fields for 30 years.

Working in diverse areas such as distribution engineering, asset management, power system studies, network planning and the integration of renewable technologies in distribution and transmission networks.

Winner of a prestigious Cigré Technical Committee award in 2005 for ‘outstanding contribution’ to a working group on the ‘Economics of Transformer Management’

Tom McDermott

As the director of asset management at the New York Power Authority, Tom framed the development of their asset management principles on PAS 55.

Tom expanded the horizon of performance engineering initiatives to develop a reliability centric (RCM) asset management programme for the Power Authority, integrating engineering and maintenance personnel into the asset management organization, cumulating in a strategic asset management plan for the entire organization.

Tom participates in various professional engineering and asset management societies and organisations.

Robinson Medina

Mechanical Engineer with 31 years of experience. Specialist in implementation processes of activities
associated with Asset Management under the ISO 55001 approach, Implementation of diagnostic
programs and audits of management systems, Specialist in applying reliability methodologies such as
Reliability-Centered Maintenance, risk-based inspection, Cause Analysis Root, Life Cycle Cost Analysis,
Condition Based Maintenance, Failure Modes and Effects Analysis, Mechanical Integrity among others.
He has been an Equipment Mechanical Integrity Engineer, an experienced user of traditional NonDestructive Testing such as Ultrasound, Infrared Thermography, Superficial Techniques, Industrial
Radiography.
He has led and participated in countless applications in the field of reliability and condition monitoring,
with special emphasis on the generation and execution of policies and maintenance plans aimed at
achieving the “minimum total business impact” guaranteeing Safety, Hygiene and Environment
standards.

Mark Norris

Mark is a Strategic Asset Management and Reliability consultant with a unique skill set having lived and breathed every part of the asset lifecycle from requirements to concept design, final design, prototype, development, reliability testing, new product introduction, warranty management, operation, and maintenance, refurbishment, renewal, replacement and disposal/ recycling as a supplier, asset manager or client.

Mark’s unique insight enables him to advise clients on Managing their Assets and their Asset Management Systems (AMS) or develop them by having delivered, embedded and had certified, a complete AMS to ISO55001, from Policy to Strategy to Plan, for a client with no prior experience in Asset Management.

With well over a decade of experience, and demonstrated competence across the full spectrum of Asset Management roles. Mark is a Registered Asset Management Professional, Fellow of the Institute of Asset Management (IAM), and Member, and Director of the IAM’s UK Chapter.

Martin Osborne

Martin has over 40 years’ experience working primarily in the water sector in consulting and research roles.

He specialises in asset management planning of sewerage and drainage systems including modelling system performance and developing operational and capital maintenance programmes. He has an international reputation for modelling of urban drainage systems. Recent innovative projects have included; active system control, the use of 2d flow modelling and calculating the value of flood risk from model results. Martin has also recently supported three water companies to develop their five-year strategic asset management plans for capital maintenance of treatment and pumping assets.

Martin has a great skill in recognising patterns that others do not see. Patterns in data and information, patterns in the way things are done, patterns in the words that people use or don’t use, and patterns in the way people talk or move or feel. He uses this skill to provide insight into current situations and so identify problems and limiting factors that are preventing individuals, organisations or analyses to achieve more

Dr Mike Owtram

Dr Mike Owtram is a seasoned business psychologist who works with leading companies to develop better leaders and more effective organizations.  He does this by helping them define, assess and develop the capabilities they need to succeed in today’s changing operating environment.

Mike spent the early part of his career in the global chemical industry, where he worked wide range of operational roles (including marketing, commercial, supply chain, and change management) before progressing onto executive management, where he led Finance, IT, and HR and Strategic Planning functions.  In 2000 he transitioned into consultancy, to which he brings his unique contribution of business experience and psychological insight to develop pragmatic, customer-focused solutions to a range of leadership and people challenges.

José Luis Perdomo R

José Luis cuenta con una experiencia exitosa en multi-industrias públicas y privadas, donde desempeñó cargos gerenciales, líder de aplicación técnica especializada, puestos operativos y en mantenimiento, así como en áreas de consultoría sustentando nivel operativo, táctico y estratégico.

Ha formado parte de proyectos de mejoramiento de gestión de activos, confiabilidad operacional, integridad y mantenimiento en Latinoamérica en diferentes empresas creando valor al negocio con resultados técnicos y económicos importantes.

Facilitador e instructor acreditado en temas relacionados con la gestión de activos, mejores prácticas, metodologías de administración gerencial y técnicas especializadas.

Genaro Perez

Genaro brings a long professional experience in which integrate his experience of several years dedicated to university teaching, his fifteen years worked in Siemens-Data in Austria, his 6 years worked in American company SSA inc and his more than 20 years dedicated to the consultancy.

He has had the opportunity to apply and improve these methodologies in his long years of work in the Chilean mining and PAS 55 and ISO 55000 projects with The Woodhouse Partnership Ltd.

This is further reinforced by his own experience as an executive in his years of General Manager and Executive Director of consulting companies.

Héctor Sulentic

Hector has more than 20 years of experience as Reliability Engineer and is an Asset Management professional oriented to the application of his knowledge and experience, in solving problems and improving the performance of the companies in which he provides his services.

Providing training, advice and support in various industries in Latin America including Oil & Gas, Mining, Utility Services (energy, water, transportation) and manufacturing sectors.

Prior to his role as consultant, he worked for six years for the Venezuelan Oil Industry in PDVSA E & P, playing various roles in the maintenance area.

Tony Thomas

Tony is a former Director of Asset Management and Performance with over 40 years’ experience in the power utility industry, both publicly and privately owned.

As the manager of one of the UK’s largest power plants he championed the completion of projects with a total value over £50M. before going on to lead the implementation of a new Asset Management system for SSE Thermal.

Having worked in all areas of electricity generation from the board room to the control room, Tony has a deep and wide understanding of the theoretical and practical application of the whole asset lifecycle.

Aleck Santamaría De La Cruz

Executive in Operational Excellence, Asset Management and Best Practices in Projects, Operations and Maintenance in the Energy and Industrial Sector.
Consultant, Instructor and International Lecturer on issues related to project management (risk management), operational reliability, strategic management of operations, maintenance, Asset Management in the energy sector (ISO 55001) and Applied Data Analytics.
PMP, CMRP, IAM and CAMA certifications, being recognized by the SMRP in 2019 as CMRP of the Year https://smrp.org/2019-CMRP-Winners.

Susan Steyn

Susan Steyn is a seasoned expert with over 30 years of experience in Management, Operations, Business Development, and Supply Chain across diverse industries. Her core focus lies in spare parts management and inventory optimization. Throughout her career, Susan has held key leadership roles in multinational companies such as GE, Dow, Roche, Bayer, Lloyds Register, and Woodhouse Partnership.

With a strong background in strategic leadership, P&L management, and lean manufacturing, Susan has consistently driven business turnarounds and growth. She excels in international global business management and has a proven track record of expanding market presence and building strong client relationships.

As a Six Sigma Black Belt and PMP certified professional, Susan is adept at implementing process improvements and managing complex projects. Her expertise in data analysis, project management, and ERP systems ensures effective spare part management and optimal inventory levels.

Susan’s contributions to various companies include revenue growth, cost reduction, successful software launches, and the establishment of strategic alliances. Her commitment to diversity and inclusion, coupled with her leadership in team building and mentorship, have created a culture of excellence in every organization she has worked with.

Overall, Susan Steyn is a results-oriented leader with a passion for leveraging data-driven decision-making and innovative strategies to optimize spare parts management, reduce downtime risks, and enhance profitability in any business environment.

Saulo Trento

Saulo is an Electrical and Energy Engineer with a history with electricity transmission in Brazil and France. He has strong education on technical and business aspects, with focus on the energy industry. Skilled in Asset Management, Risk Analysis, Substation Automation, as well as Data Analytics and Software Development. Innovative and results driven, he likes to work with others proactively to create value across the organizations he works with.

Howard Werden

Howard has over 40 years of transmission and distribution maintenance and operations experience in the electric utility industry.

Howard began his career as a lineman with Hydro One (Ontario Hydro) working in transmission and distribution. After relocating to Alberta as a Live Line crew lead with ATCO Electric he introduced 25kV high voltage rubber glove techniques and barehand techniques on 144 and 240kV systems. He was instrumental in the development of an in-house training facility for powerline technicians. Howard undertook the responsibility of centralizing distribution operations and maintenance overseeing the development of reliability centered maintenance programs, standardizing practices, and risk management across the distribution department as well as corporate responsibilities for fleet maintenance and vehicle standards and budgeting, powerline training, rights of way maintenance and work methods. This broad experience from apprentice to senior management provides a unique perspective and understanding of all levels of T&D operations and maintenance. 

Howard coordinated the ATCO Electric PAS 55 and ISO 55000 asset management assessment and road mapping project from 2010 to 2013 which included the development of a framework document, workstreams identification and employee training.  

As a participant of the ULC Standards Committee for Live Working and ULC Standard Committee on Electric Utility Workplace Electrical Safety he has been involved with the development of ULC Standards and adoption of ISO Live Working Standards. 

John Woodhouse

With 30 years’ experience in utilities, oil & gas, transport and other sectors, John is one of the most widely known experts in integrated asset management projects for some of the largest companies in the world.

John is a Founder and Life Fellow of the IAM; he has written 4 books, chaired the development of BSI PAS55 and represents the UK on the ISO55000 committee.

He also led the international MACRO and SALVO collaboration projects in optimised asset management decision-making.

George Galambos

George has over twenty-five years of experience as a consulting engineer providing design, planning, program and project management, and strategic asset management services for asset-intensive organizations in the Americas, Africa, and the Middle East. His primary focus has been in the public infrastructure sector; as a result, he has intimate knowledge of the assets, processes, and resources necessary to deliver and sustain safe, reliable services to the customers of public asset-owning organizations.

George has assisted organizations with the development of PAS 55, ISO 55000, and GFMAM AM Landscape aligned asset management systems (AMS), has performed gap analyses of their AMS against industry standards and best practices, and has guided them through the creation of strategic asset management plans (SAMPs), asset management plans (AMPs), AM policy and supporting documents. He has undertaken asset risk modelling to ascertain organizations’ capability to sustain their desired levels of service. George has performed asset health-informed lifecycle cost modelling and forecasting capital and operational expenditures over near and long-term planning horizons.

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